Refunds & cancellations
Last updated 16 October 2026
Letters and CV downloads
Your downloads unlock as soon as you pay. At checkout you ask us to give you access straight away and agree that your 14-day right to cancel ends once it starts (Consumer Contracts Regulations 2013, regulation 37). So we don't give refunds if you change your mind. If something is our fault (a letter that doesn't build properly, a download that won't open, or a mistake in one of our paragraphs), message us with your reference and we'll fix it, or refund you in full if we can't.
If a card payment is disputed and the bank decides in the cardholder's favour, what that payment unlocked is removed from the desk.
When we refund a purchase in full, the downloads it unlocked are removed from your desk (anything you've already downloaded is yours to keep), and we email you to confirm. Nothing here affects your statutory rights.
How refunds are paid
Refunds go back to the card you paid with. Once we've sent a refund, it normally shows on your statement within 5 to 10 working days, depending on your bank.